• Salisbury 01722 672000
  • Exeter 01392 956100

Big storage - great prices

01722 672000

01392 956100

  • FAQ's Salisbury

What identification do I need to bring with me?

When hiring a unit, Storage Factory requires two forms of identification. These include a form of photo ID, such as a Passport, Driving license or ID card, and a recent utility bill, bank statement or other official correspondence dated within the last three months. Uniform personnel will also need to bring the relevant ID to benefit from the 10% discount. If you are unable to provide the required ID please contact Storage Factory directly.

How long can I store my belongings?

The minimum storage period is 1 week, there is no maximum storage period.

Do I need to give notice to cancel my contract?

Yes, one weeks notice is required to cancel any storage contract.

What happens if I am in credit when I move out?

Any unused days will be refunded to you providing you have given us one weeks notice to cancel your contract.

Do you offer a discount for uniform personnel?

Yes, a 10% discount will be applied to the monthly unit rent. The discount does not apply to stock or insurance.

How do I cancel my contract?

You can cancel your contact by providing one weeks notice, given by email, by letter or by telephone using the details below. Please include your name, unit number and cancellation date when giving notice.

Is the storage facility secure?

We want our customers to have complete confidence that their possessions are being kept safe and secure 24 hours a day. To ensure this, we have installed only the best CCTV from Hikvision and each storage unit is individually alarmed and monitored. Each customer is given a secure PIN granting 24/7 access only to customers of Storage Factory.

Will I need insurance?

To protect yourself and your belongings, you will need insurance for your stored items. You can arrange this directly through us, or if your existing Home Insurance policy covers items also in storage, we will need to see proof of this so please bring your policy with you. For more information, please contact Storage Factory.

Do I need to pay a deposit?

No deposit is required. We just ask that you pay for the first month's rent and, if applicable, the insurance. Payment can be made on, or prior to, the date of move in but no later.

Do you sell packaging items?

We have a variety of packaging items to suit your storage needs, from boxes to bubble wrap. Please see our packaging page or come see us at reception to view the range.

Will my unit need a padlock?

Your unit will require a padlock to ensure your belongings are secure. You can buy these directly from us, otherwise you are welcome to bring your own.

When can I access my unit?

We operate with 24/7 access. You will need your secure PIN to be able to access the site and your unit at all times.

How can I make payment?

The first months rent can be paid in cash or by debit card, however, unfortunately, we are unable to accept American Express. A direct debit agreement form will then need to be completed for regular monthly payments thereafter, and we will need you to provide us with your account number and sort code.

What is the cost of renting a storage unit?

Monthly rent starts from as little as £30 per month including VAT. For more information on prices, please contact Storage Factory directly.

What size units do you offer?

We offer the following sizes; 10sqft 25sqft 35sqft 50sqft 75sqft 100sqft 125sqft 150sqft 200sqft We also have limited availability of units in-between these sizes. Please enquire if you are looking for a size that we have not listed.