• Salisbury 01722 672000
  • Exeter 01392 956100
  • Covid-19

Big storage - great prices

01722 672000

01392 956100

  • Covid-19 Update

Covid-19 Latest Update

We are currently operating our usual opening hours, these opening hours may be subject to further change at short notice, please call ahead before you visit to ensure that we are available to assist with your needs, your understanding at this time is appreciated.

The operating hours will not impact on customer access which is still 24/7 access and We ask our customers to respect and observe our notices relating to these operational changes. We ask all customers to refrain from visiting the site if they or a member of their household has been experiencing any symptoms related to Covid-19.

How we are protecting our customers and our team

We have reviewed the updated Government’s advice and carried out risk assessments to confirm our stores remain COVID-19 compliant with appropriate measures, including by way of example;

  • We have limited the number of team members on site at any one time and reduced our reception opening hours (as indicated above)
  • We have provided team members with Perspex barriers, face coverings, protective gloves, hand sanitisers
  • Hand sanitiser is available for customer use and hand washing facilities are available in the toilets where we have also increased the level of cleaning
  • We have installed appropriate COVID-19 customer signage which is kept under review
  • Only one customer allowed into the reception area at one time, our office layouts have changed to allow 2M distancing.
  • We have increased the daily cleaning levels of our storage facilities, especially in the most commonly touched areas

Vehicle hire

We have implemented a thorough 20 point vehicle hygiene check which involves the deep cleaning and disinfecting of the high-touch areas. We are offering flexibility around cancellations, should the driver or any member of their household experience symptoms of covid-19 and the deposit is fully refundable.

We will be regularly reviewing our processes in accordance with the governments and global health guidelines. Should you require further information or have any questions or queries please email us at enquiries@storagefactory.co.uk or alternatively contact your local branch.