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Storage Exeter
Exeter. 01392 247178
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FAQs
Site Information
What are your office and site opening hours?
Our office is open Monday - Friday 8am - 5pm, Saturday 10am - 4pm & Sunday 10:30am - 4pm. The containers on the site can be accessed 24 hours a day with our PIN coded gate system.

What security measures are on site?
We have CCTV, electric gates that require a code to access, each container has its own secure padlock, the site is well lit and during the day time there are employees on site.

What time of day can I access my container?
You can have access 24 hours a day with our coded gate system, meaning you can come and go whenever is convenient.

Is the site manned 7 days a week?
The site is manned 7 days a week during our office hours after these times the site is accessible by pin access.

What do I need to know
What do I need to bring with me when I start my storage?
Please bring with you one form of photo ID i.e passport or Drivers Licence and one form of proof of address i.e utility bill. You will also need to fill out a form so make sure you know your personal details including address, telephone numbers and email address.

Is there a minimum term for renting out a container?
We ask for a minimum term of 14 days for renting a container.

Do you require any notice?
We ask for 14 days notice of your intention to vacate your unit and we ask for this in writing or by email.

Do you require a deposit?
Yes, we require one month's deposit and one month rent up front to secure a container.

How do I pay?
Your first payment will be one months rent up front and one months deposit, we can take this by card using our WorldPay computer system or you can pay using cash. For future payments we will require a Direct Debit be organised for which we have a quick form for you to fill out and we will liaise with your bank to get this set up.

Do you have a van available to hire for me to move my belongings?
We offer a van hire service, please contact us for more details.

Do I need to insure my belongings whilst they are in storage?
It is essential that your belongings are insured whilst in storage with us but this is not included in your monthly rent. Some household insurance policies can be extended to include storage of belongings away from the home, however we would need to see a copy of your certificate for our records. Alternatively we can add you to our insurance policy for a small monthly fee, providing you with an all inclusive, hassle free service under one roof.

Can I avoid my container getting damp?
If you are storing items in a shipping container, you are susceptible to condensation occurring inside the container, which will more often than not collect on the ceiling. The containers are effected by ambient temperature changes, for example when the container is warm, the atmosphere inside the container can become humid. This humidity can materialise from a variety of sources, more than likely water trapped in items being stored. If you put your belongings in the container damp or wet, you will create an atmosphere, but for peace of mind we would recommend purchasing one of our Aeros at reception.

Do you supply packing materials and boxes
Yes, we can supply a whole range of packing materials and moving accessories, which will all help with your move into your storage container go a little more smoothly. You can find more details on our range by clicking here.

What are your Terms and Conditions?
For a full list of our Terms and Conditions please click here.

Our Containers
Are the containers ventilated?
The containers all contain vents to allow air circulation in the unit
.

Do you have containers with an electricity supply inside?
We have a few units with electricity, please contact us for more details.

General FAQs
Do you recommend removal firms?
We can recommend "Van Man Exeter" - www.vanmanexeter.co.uk

Do you deal with deliveries and post?
Small deliveries and post can be accepted at a small charge, bigger deliveries will have to be arranged with us.

How can I find out what the current availability is?
If you would like to know the availability please contact us by calling us or send an email.

I am moving to the area with my own container can I bring it to your site?
Our site is generally full of our own containers so unfortunately we can not bring in any more containers for customers.

I am moving away and would like to take a container with my belongings in with me, do you sell your containers?
This may be possible please contact us to discuss further.

 
Exeter Storage Facilities
The Storage Factory
Telephone | 01392 247178
Email | enquiries@storagefactory.co.uk
Shell House, Dawlish Rd, Exminster, Exeter EX6 8AA, UK
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Salisbury Storage Facilities
The Storage Factory Salisbury - Now Open
Telephone | 01722 567483
Email | salisbury@storagefactory.co.uk
1 Milford Trading Estate, Blakey Road, Salisbury, Wiltshire, SP1 2EW
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The Storage Factory is part of R Tincknell & Son Ltd | Registered in England. Company Number 00452971
Registered Office: Cathedral View Offices, Wookey Hole Road, Wells, Somerset BA5 2BT

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